Friday, July 24, 2015
I-Team 8 Investigation Catches Angie's List Issuing Flawed Ratings For Bad Contractors
Imagine, an investigative reporter for WISH-TV's I-Team 8 takes a look at how Angie's List rates contractors and catches it scoring bad contractors higher than what its consumer members actually rated them. It turns out a contractor who took money from a consumer but never performed the work wasn't being scored an "F" because its rating system didn't consider the work done. Angie Hicks says the company plans to make changes to its online rating system within the next ten days to address the problem to ensure that companies receive a failing grade when they take money from the customer but fail to do the work. So it only took them 20 years to figure out this flaw in their rating system?