UPDATED: Indianapolis resident Timothy Maguire thought he had purchased plenty of time on one of ParkIndy's electronic meters, but when he returned to his car, he discovered a $20 parking ticket. According to the parking meter's electronic records, he still had 24 minutes of unused time. He took digital images of the time left on his metered space, along with the ticket he was issued. After Maguire posted the information online by sharing it with his Facebook friends, Councilor Jason Holliday brought it to the Department of Public Works' attention, along with the assistance of Councilor Zach Adamson, by providing the digital images to ParkIndy, and through their efforts were able to get the ticket voided. Councilor Adamson shared the following reply he received from ParkIndy on Facebook:
Councillor, I’m sorry for the occurrence of this situation and can understand your concerns. I have confirmed that the City suspended the ticket referenced in your provided photos on 10/20. The public adoption of mobile meter payments has steadily risen since ParkIndy deployed the convenience in mid-2011. We are pleased to see continued growth and monitor the service provided by the vendor to ensure positive interactions across the system.
My team will research this case and see if we can determine what precipitated the issuance of the ticket. I would be happy to stop by your location for a quick meeting. How’s next Wednesday morning or Thursday afternoon look for you?
ParkIndy, LLC A Xerox Company