Overall, residents in the poorest neighborhoods had to wait about 14 days longer to have a complaint resolved than residents in the wealthiest areas. The percentage of complaints that took 90 days or more to settle was three times higher in the poorest areas.
» The biggest difference in average resolution times -- 42 days -- involved trash complaints. In the poorest areas, it took an average of 48 days; in the wealthiest areas, just six days. The percentage that took 90 days or more to settle was nearly 20 times higher in the poorest neighborhoods.
» Residents in the lowest-income neighborhoods had to wait about 18 days longer for chuckhole repairs. The percentage of complaints that took 90 days or more to settle was almost two times higher in the poorest areas.
The difference in response times -- most pronounced for trash and chuckhole complaints, which are handled by the Department of Public Works -- caught city officials off guard.
Amos Brown will have a field day with these statistics.