Indianapolis-based electronics and appliance retail chain hhgregg has agreed to pay $55,000 to settle allegations by Georgia's Office of Consumer Affairs that the company used bait-and-switch practices in 11 stores in that state.
Gregg also agreed to change its written sales policies and marketing practices, and ensure advertised products were available.
Investigators claim the company advertised low-priced goods that weren't available and advertised discontinued merchandise. They also said Gregg refused to honor advertised prices.
Undercover investigators found enough problems that the Georgia officials became convinced of a "pattern of practice," said Bill Cloud, a spokesman for the Georgia office.
"The problems we saw were among all the stores," Cloud said.
"It's impossible to calculate how many people may have fallen into this situation," he added. Gregg marketing vice president Jeff Pearson said the company would not comment. As part of the settlement, Gregg admitted to no wrongdoing.
Looks like the Indiana Attorney General's office should start taking a closer look at the company's business practices here in Indiana.